Shipping Policy

1. Shipping Coverage
• We currently ship across India.
• International shipping will be available soon.

2. Processing Time
• Orders are processed within 2-3 business days after payment confirmation.
• Custom or high-demand products may take longer to process. Customers will be
notified of any delays.

3. Estimated Delivery Time
• Standard delivery: 5-7 business days (depending on location).
• Remote areas may require additional shipping time.

4. Shipping Charges
• Shipping charges vary based on location and order size. The final shipping cost will
be displayed at checkout.
• Free shipping may be available on select orders (subject to promotions or order
value).

5. Order Tracking
• Once shipped, customers will receive a tracking number via email or WhatsApp.
• Tracking updates may take 24-48 hours to reflect after dispatch.

6. Delays and Issues
• PlayPersona is not responsible for delays caused by courier services, weather
conditions, strikes, or other unforeseen circumstances.
• If your order is delayed beyond the estimated time, please contact us for
assistance.

7. Damaged or Lost Packages
• If your package arrives damaged, please report it within 48 hours with clear photos.
• If your order is lost in transit, we will work with the courier to resolve the issue. A
replacement or refund will be issued if the package is confirmed lost.

8. Incorrect Address or Failed Delivery
• Customers are responsible for providing the correct shipping address.
• If an order is returned due to an incorrect address or failed delivery, the customer
must pay additional shipping charges for re-delivery.